Is Your Ecommerce Business Prepared for a Platform Outage?

We’ll work with you to map out a 12-Point Rapid Recovery and Migration Preparedness Plan tailored to your ecommerce business. This isn’t a download — it’s a hands-on action plan, built around how you operate, including: 

• Data Backup Strategy: Implement a regular and automated backup system for critical data (listings, orders, inventory, customer data) independent of your SaaS provider. 

• Exporting Key Data: Establish a routine for exporting essential data in universally compatible formats (e.g., CSV, XML) from your current platform. 

• Alternative Communication Channels: Identify and establish alternative communication methods with your customers and suppliers in case your primary system is down. 

• Manual Order Processing Protocol: Develop a documented, albeit potentially temporary, manual process for receiving and processing orders. 

• Inventory Visibility Contingency: Outline a method for quickly assessing and communicating available inventory across your sales channels if your central system is inaccessible. 

• Price and Listing Management Alternatives: Research and identify potential alternative listing tools or manual processes for managing critical product updates, including pricing, in an emergency.  

• Shipping and Fulfillment Workaround: Establish backup procedures for generating shipping labels and managing fulfillment if your integrated system fails. 

• Team Roles and Responsibilities: Clearly define roles and responsibilities within your team for executing the recovery plan. 

• Communication Plan: Outline how you will communicate with your customers, team, and potentially marketplaces about any service disruptions and recovery efforts. 

• Prioritization Framework: Define which aspects of your business are most critical to restore first (e.g., order processing vs. new listings). 

• Migration Assessment Checklist: Develop a checklist of key considerations and data points to evaluate when considering a potential migration to a new platform.